Terms and Conditions:
Registration / Cancellation / Rescheduling Policy below
* * * * * REGISTRATION / CANCELLATION / RESCHEDULING POLICY * * * * *
Class Registration: It is the sole responsibility of the student to register for and attend the class necessary for their personal development or job purpose. If you wish to cancel or reschedule please notify The CPR Training Academy immediately via email. Phone calls and voice mails are not acceptable means of notifying us of your intentions, they must be done via email, please respond to this message.
Cancellation† – more than seven (7) days prior to the start of the class there is a $25 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $50 cancellation fee.
Rescheduling* – more than seven (7) days prior to the start of the class there is a $10 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $20 rescheduling fee (see Promotional Code Policy as well).
† Cancellations must be made via email at the earliest possibility. Cancellation notices made after business hours the day before your scheduled class will not be addressed till the day of your class, resulting in a same day cancellation. Therefore, you must notify The CPR Training Academy at the earliest possibility if you chose to cancel. All emails, phone calls, voice mails after business hours the day before a class will be addressed the next business day. Again, if this is the case you will be considered a “no show” and subject to no refund. Please plan accordingly.
* Rescheduling must be made complete before business hours the day before your scheduled class (see website for business hours). Emails, phone calls, voice mails after business hours the day before a class will be addressed the next business day. If this is the case you will be considered a “no show” and subject to no refund. Please plan accordingly. If you reschedule, then decide to cancel your class you are subject to no refund. When rescheduling your new date must be decided upon within ten (10) days of your notice or your class date, whichever comes first. After ten (10) days you will be considered a no show and are subject to no refund. If your card has been printed for your initial class and you reschedule in another month/year, you are able to purchase a new card to reflect the new date, otherwise your card will reflect your initial date.
There are no refunds or credits to cancel or reschedule the day of class or thereafter.
Absent students, significantly late students or “no shows” will not receive any refund or credit. The absent or late student will have to then register again for another class. While emergency situations will be taken into consideration on a case by case basis, do not wait to notify us the day of class or assume there will be any kind of refund. Email is the only means to contact us in this situation. Please be sure to arrive on-time and not tardy. Cancelling or attempting to cancel a class the day of is not acceptable. Requests to reschedule the day of class are not acceptable. Our policy is in place to enforce to assure everyone has a fair and enjoyable learning experience.
Arriving Late: If you do arrive significantly late, it is imperative you do NOT interrupt the class that is going on. Interrupting a class in session is unacceptable. The time frame “significantly late” means “15 minutes”. Please arrive on time. If you arrive more than 15 minutes late, the door may be locked and class started. Knocking on the door or opening the door while class has begun, and interrupting class is strongly discouraged. After 15 minutes late, you are encouraged to e-mail the academy ([email protected]) and management will make a decision regarding rescheduling. Being on time for class cannot be stressed enough.
Inclement Weather: The CPR Training Academy has yet to reschedule any classes due to inclement weather nor do we anticipate the need to reschedule any classes due to impending inclement weather conditions. If weather conditions significantly exceed any potential expectation/prediction or any safety concern, then The CPR Training Academy will evaluate the need for rescheduling and then we will contact you within an appropriate amount of time. Please refrain from calling/emailing The CPR Training Academy inquiring about any cancellations – you will be notified in any event of rescheduling in an appropriate amount of time via email and in some cases phone calls via the information you provided at the time of registration. In any event of cancellation due to inclement weather conditions arises students will have the opportunity to reschedule themselves into any future class that has available seats. We strongly suggest that you anticipate on being available for class on days when weather maybe inclement as our policy is not to cancel class. On days of inclement weather there is often plenty of warning and notice that should allow you enough time to prepare to be on time for class.
Refunds: Refunds are not allowed. Only credits for future classes can be given, and only at management discretion.
Email [email protected] if you need to cancel or reschedule your class.
Registering for class at The CPR Training Academy is an acknowledgment that you have read and agree to the above terms and conditions.